PRIVACY NOTICE Circus Rastelli NV
This is the privacy notice of Hotel Rastelli, with registered office at Hoornzeelstraat 63, 3080 Tervuren, company number 0466.031.451 (hereinafter “Circus Rastelli NV”).
For questions and information, contact us at privacy@rastelligroep.be.
1. WHY THIS PRIVACY NOTICE?
This privacy notice aims to provide full information on the processing of your personal data by Circus Rastelli NV .
2. WHAT PERSONAL DATA DO WE PROCESS AND WHEN?
Circus Rastelli NV is the data controller and, in its activities, processes the following customer personal data for purchases in the shop.
• Name, address, town/city, country, phone number, email address.
For every purchase at Circus Rastelli NV we process the data listed above.
WHY DO WE PROCESS YOUR DATA?
SERVICE DELIVERY
Circus Rastelli NV processes personal data when providing its services:
- To dispatch or process your purchase.
- To handle questions and complaints.
ANALYSIS & (MARKET) RESEARCH
We may use your personal data for research and analysis to improve the services of Circus Rastelli NV and its affiliated companies. We may also invite you to take part in voluntary customer or market research to improve our services. You decide whether to participate by giving or withholding explicit consent.
REPORTING
Circus Rastelli NV processes customer data for statistical analysis and management reports. These inform decisions, product and service evaluations, and assessments of campaign effectiveness.
Customer data is used in aggregate form for this purpose. Aggregated data contains no information about individual customers, only about groups based on purchases and location.
CUSTOMER CONTACT
If you contact us or we contact you by email, social media, chat or other means, your details are recorded. This allows staff at Circus Rastelli NV to see previous contact and its subject, so we can help you faster and more effectively.
LEGAL OBLIGATION
Circus Rastelli NV may be required by law or regulation to process and/or disclose your personal data to third parties, for example when an authorised body such as the police requests it in a criminal investigation.
LEGITIMATE INTEREST
With the utmost respect for privacy, Circus Rastelli NV processes personal data.
DOES Circus Rastelli NV USE COOKIES?
Circus Rastelli NV uses cookies when providing its services. What cookies are and which types Circus Rastelli NV uses is explained in the Cookie Notice.
HOW DO WE KEEP YOUR DATA SECURE?
Circus Rastelli NV implements appropriate technical and organisational measures to protect personal data against loss, destruction, damage, unauthorised access or other unlawful processing. These include physical and organisational access controls, username and password protection on each desktop, and authorisation management so that not all employees of Circus Rastelli NV can access your data. Keeping software up to date and regularly testing our security measures are also part of this.
HOW LONG DO WE KEEP YOUR DATA?
We keep your data only as long as necessary for the purposes for which we process it and no longer than legally allowed. Retention periods vary by data type. If you make a purchase at Circus Rastelli NV, we retain your data at least for the duration of your order, from its start date and for the validity of your guarantee. After the retention period, your personal data is anonymised or deleted.
DOES Circus Rastelli NV USE THIRD-PARTY SERVICES TO PROCESS DATA?
Circus Rastelli NV uses other parties’ services only after security and privacy screening and after the company has signed an agreement on the use and protection of personal data.
Third parties are involved in marketing, market research, advertising and analysis of advertising effectiveness, web analytics, and applications/SaaS services used for recruitment, membership administration, customer service and marketing, and a mobile app.
DOES Circus Rastelli NV SHARE DATA WITH THIRD PARTIES?
Circus Rastelli NV does not, as a rule, disclose or sell data to third parties. Circus Rastelli NV may, however, be required by law or regulation to process and/or disclose your personal data to third parties, for example when an authorised body such as the police requests it in a criminal investigation.
HOW CAN YOU INFLUENCE THE PROCESSING OF YOUR
PERSONAL DATA?
Privacy legislation grants several rights to data subjects. Everyone has the right to access, correct, supplement or erase their personal data,
request restriction or portability, and object to processing. A brief explanation of these rights follows.
ACCESS TO DATA
You have the right to access your personal data and receive a copy.
DATA RECTIFICATION
You have the right to have inaccurate personal data corrected and incomplete data supplemented.
DATA ERASURE
You may request erasure of your personal data. This is granted when data is no longer needed for its original purposes, you withdraw consent, successfully object to processing, the data was processed unlawfully or erasure is required by law.
RESTRICTION OF PROCESSING
You may request and obtain restriction of processing in specific cases: while the accuracy of personal data is disputed and checked; if processing is unlawful but you do not want
your data erased; if Circus Rastelli NV no longer needs the data but you need it for a legal claim; or if you have objected to processing and are awaiting a response. In effect, you ask for the data to be marked (temporarily locked) to restrict future processing.
DATA PORTABILITY
You have the right to data portability. You may request a copy usable with another provider. Data is supplied in a structured, commonly used, machine-readable format, such as an Excel or CSV file, or made available for download. This right applies only where processing is based on consent or a contract and is carried out by automated means.
OBJECTION TO PROCESSING
You may always object, for reasons relating to your particular situation, to processing of your personal data carried out in the public interest or necessary for the legitimate interests of Circus Rastelli NV where your interests outweigh the interests of Circus Rastelli NV. You may always object to processing of your personal data for direct marketing, including related profiling. To exercise any of your rights, email your request to info@rastelligroep.be or send it by post to:
CIRCUS RASTELLI NV
FAO Privacy Care
HOORNZEELSTRAAT 63
3080 TERVUREN
Always specify the type of request, such as “access request” or “rectification request”, and include your name, address and phone number. For verification, we send an email to the address registered with Circus Rastelli NV email address, asking you to confirm your request using the enclosed link.
If you believe the processing of your personal data breaches legislation
protecting personal privacy, you also have the right to lodge a complaint
to the Data Protection Authority using its online complaint form (https://www.gegevensbeschermingsautoriteit.be/verzoek-klacht-indienen) or by registered letter to:
Belgian Data Protection Authority
Drukpersstraat 35
1000 Brussels
Phone: +32 2 274 48 00 Email: contact@apd-gba.be
Circus Rastelli NV reserves the right to amend this privacy notice at any time. Naturally, Circus Rastelli NV will inform customers via its website or email.