These terms form an integral part of the hotel agreement.
Article 1 – Definitions
1.1 Hotel
The natural or legal person offering hotel and hospitality services under the name Circus Rastelli, with the brands De Zalm, Hotel Karmel, Hotel de Franse Kroon and Hotel Rastelli.
1.2 Hotel services
Providing accommodation, breakfast, facilities and additional hotel services, in the broadest sense.
1.3 Customer
The natural or legal person who enters into a hotel agreement with the hotel.
1.4 Guest
The natural person to whom hotel services are provided.
1.5 Hotel agreement / Booking
The agreement under which the hotel provides hotel services for payment.
1.6 Booking value
The total booking value including VAT and any tourist tax.
1.7 No-show
Failure to arrive without a prior valid cancellation.
Article 2 – Applicability
2.1 These terms and conditions apply to all hotel bookings, offers and agreements.
Other terms are expressly excluded.
2.2 Deviations are valid only if confirmed in writing by the hotel.
Article 3 – Conclusion of the agreement
3.1 A hotel agreement is concluded when the hotel confirms the booking.
3.2 The hotel reserves the right to refuse a booking, subject to mandatory law.
3.3 Bookings made through third parties or intermediaries remain fully payable by the customer; the customer and any intermediary are jointly and severally liable.
Article 4 – Check-in and check-out
4.1 Check-in from 15:00, check-out by 11:00, unless otherwise agreed.
4.2 Arrival after midnight must be notified in advance.
4.3 If the guest has not arrived or notified the hotel by 18:00, the hotel may release the room without prejudice to its right to charge cancellation fees.
Article 5 – Cancellation and no-show
5.1 Standard rates
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Free cancellation until 24 hours before the day of arrival (local time), unless stated otherwise.
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Cancellation within 24 hours before arrival: 100% of the booking is payable.
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No-show: 100% of the booking is payable.
5.2 Non-refundable rates
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For non-refundable rates, 100% of the booking value is immediately and definitively payable at booking.
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Cancellation, changes or no-show do not entitle you to a refund.
5.3 Changes
Changes to dates, duration or room type are subject to availability and may lead to price changes or charges.
5.4 Group booking cancellation terms
The following cancellation terms apply to group bookings of 3 rooms or more, regardless of the rate booked:
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More than 21 days before arrival: €25 administration fee per room
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21 to 8 days before arrival: 50% of the booking value
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7 to 0 days before arrival or no-show: 100% of the booking value
For group bookings, these terms replace the standard cancellation terms for individual guests.
Article 6 – Payment, guarantee and payment card
6.1 At booking or check-in, the customer may be required to provide a valid payment card (credit card or, where supported, debit card) as a guarantee.
6.2 The hotel may pre-authorise and/or charge the payment card for all amounts arising from the booking or stay, insofar as legally permitted and in accordance with the rules of the relevant card company and payment provider.
6.3 The payment card may be charged for, among other things:
- accommodation costs;
- cancellation and no-show charges;
- food, drinks and additional services during the stay;
- outstanding invoices;
- damage to the property or inventory;
- missing items;
- exceptional cleaning or repair costs;
- other amounts contractually due in connection with the booking or stay.
6.4 If a third party (such as an employer, client or travel agency) is named as payer, the guest remains jointly and severally liable for all amounts due until the hotel has received full payment. If the third party does not pay, the hotel may collect the outstanding balance using the provided payment card in accordance with this article.
6.5 By providing a payment card as a guarantee, the customer agrees that the hotel may retain the card details or a secure card token for as long as necessary to perform the agreement, settle outstanding amounts or meet legal obligations, in accordance with applicable privacy law.
The customer also consents to these payment card details or payment card token being used for bookings and stays at all properties operated by Circus Rastelli NV & Rastelli Hospitality Group BV and all affiliated companies, including Hotel De Zalm, Hof van Aragon, Hotel Villa Monte, Hotel Karmel, Hotel Rastelli and Hotel de Franse Kroon, insofar as this concerns payments arising from a booking or stay by the same customer or guest, is legally permitted and complies with the rules of the relevant card company and payment provider.
6.6 If no valid payment card can be provided, the hotel may refuse the booking or require full advance payment.
Article 7 – Stay and house rules
7.1 The guest undertakes to:
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use the room and shared areas with care;
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comply with house rules and the hotel’s reasonable instructions.
7.2 Smoking is prohibited in rooms and indoor areas. Breaches may incur additional cleaning charges.
Article 8 – Pets (dogs)
8.1 Admission
Dogs are allowed only with the hotel’s prior approval. Other pets are not allowed.
8.2 Surcharge
A supplement is charged per dog per night. The current rate is communicated at booking.
8.3 Behaviour and supervision
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Dogs must be kept on a lead in all shared areas.
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Dogs may not be left alone in the room without permission.
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Nuisance or aggressive behaviour is not permitted.
8.4 Restricted areas
Dogs are not allowed in the breakfast room, dining and drinking areas or other shared facilities, except legally recognised assistance or guide dogs.
8.5 Liability
The guest is fully liable for damage, nuisance or additional cleaning caused by the dog.
8.6 Refusal
Failure to comply may result in refusal of entry or termination of the stay without refund.
Article 9 – Liability
9.1 The hotel is liable only for damage directly resulting from its wilful misconduct or gross negligence.
9.2 The hotel is not liable for damage to guests’ vehicles or personal belongings, subject to mandatory law.
9.3 The guest is jointly and severally liable for all damage caused by themselves, fellow travellers, visitors or pets.
Article 10 – Force majeure
10.1 In the event of force majeure (unforeseeable and unavoidable circumstances), the hotel is not liable for failure to fulfil its obligations.
10.2 The party invoking force majeure must notify the other party as soon as possible.
Article 11 – Lost property
11.1 Lost property is kept for a maximum of 30 days.
11.2 Shipping is entirely at the guest’s risk and expense; the hotel is not obliged to arrange it.
Article 12 – Applicable law and disputes
12.1 Belgian law applies to all hotel agreements.
12.2 Only the competent court at the hotel’s place of establishment has jurisdiction, subject to mandatory law.
12.3 Claims expire one year after they arise.
Final provision
If one provision is invalid, the others remain fully effective. The invalid provision will be replaced by a valid one that most closely reflects its purpose.